Insurance Company Complaints – Top 10 Companies of 2012 With Least Number of Complaints

The New York State Department of Insurance (DOI) recently released the 2012 Annual Ranking of Automobile Insurance Complaints. The report is issued to help consumers find the automobile insurer that best meets their needs.

This report analyzed data collected from 2010 and 2011. It ranks companies doing business in the State of New York. However, as New York is a heavily populated state, with both big cities and big urban areas, the report can be considered a good representation of insurance company performance nationwide.

Use this report to see where your present car insurer ranks. You MAY want to switch insurance companies after reading this article.

2012 Auto Complaint Listing (best rank at top, more complaints as you go down)

1. Kemper Ins.
2. Progressive Northwestern Ins.
3. Great Northern Ins.
4. Merchants Preferred Ins.
5. Main Street America Ins.
6. Unitrin Auto and Home Ins.
7. Utica National Insurance of Texas
8. Old Dominion Ins.
9. Encompass Indemnity
10. Unitrin Preferred Ins.
11. Commerce and Industry Ins.
12. Encompass Insurance
13. America Automobile Insurance of Hartford
14. TravCo Ins.
16. Economy Premier Assurance
17. Barkers Standard Ins.
18. Travelers Indemnity
19. 21st Century Ins.
20. Nationwide Affinity Ins.
21. Ameriprise Ins.
22. Charter Oak Fire Ins.
23. Encompass Home and Auto Ins.
24. Electric Insurance
25. Nationwide Mutual Fire Insurance
26. Republic-Franklin Insurance (Utica)
27. Citizens Insurance
28. American Modern Home Insurance
29. Hartford Accident and Indemnity
30. Encompass Property and Casualty
31. 21st Century Premier Insurance
32. Nationwide Property and Casualty
33. Massachusetts Bay Insurance
34. Unitrin Advantage Insurance
35. Central Mutual Insurance
36. Associated Indemnity Corporation
37. Response Worldwide Insurance
38. American Bankers Ins.
39. National General Ins.
40. Vigilant Ins.

Conclusion

NONE of the major national companies whose ads you see on TV made the Top Ten!! The only one to break the Top TWENTY was 21st Century! There is only one other major national company in the TOP 40, and that is Nationwide.

What should that tell you?

If your present auto insurer is not shown on this list, maybe they don’t sell insurance in New York. But it likely means that their number of complaints is worse than the #40 position!

Consider this next statement carefully, my friends.

The only thing that matters about your insurance is what happens when you submit a claim. Claims are about KEEPING PROMISES. When the insurance companies don’t keep their promises, the state Departments of Insurance gets lots of complaints!

The DOI report is issued so you can make an informed decision about which insurance company you choose. Choose wisely!

If you experience an automobile loss of any kind, you’ll need to know how to handle your insurance claim so that you maximize your recovery. Learn how to take control of your insurance claim, and add hundreds or even thousands more dollars to your claim settlement. For more information, check out the website shown below in the Resource Box.

Top Property and Casualty Insurance Companies

The property & casualty insurance industry today faces a lot of challenges including market pressures, technology, rising claim cost, expense management, legislation, compliance and more. The top property and casualty insurance companies have to take these challenges in stride. They often do things with a different approach to set themselves apart from the competition.

These top performing companies in particular maintain efficient operating models; they meet the needs of their clients and successfully execute their business strategy. There are some benchmark practices that set apart the top performing companies from the rest of the industry.

Operational Efficiency

Today companies must manage significant changes in workloads and workflows in all areas of their organization as a result of technological advances and changing market conditions. The top property & casualty insurance companies have about 19% fewer employees when measured against premiums written. Also web-based technology, enterprise content management, predictive modeling have significantly impacted on operating models.

The ability to switch to new technology has provided significant savings in expense and a more efficient workforce. For instance, imaging and automated workflow has provided the companies the opportunity to centralize the back office operations while still keeping the customer-facing activities in the field. They have also succeeded in maintaining a staff to management ratio of 6.8 to 1, in comparison to 5.3 to 1, on the average. This difference in staff to management equals a savings of nearly $2,200 per employee, on the average.

Customer Focus

Most often, when companies begin to experience increasing demands from their clients, it is easy for them to get lost in the myriad of request and possibly lose focus on the customers. Customer services have gone beyond just servicing the policy holders. Insurance firms know that they have a lot of customers to support both internal and external.

The top companies consciously service all the customers, including the policy holders, employees, agents and outside service partners. Because they believe with superior customer service and ease of doing business, customer loyalty and retention will be improved significantly.

Strategic Execution

Companies that want to remain competitive must clearly understand their core competencies with which to develop and execute their corporate strategy. The top property & casualty insurance companies always achieve superior results through the combination of effective distribution channels, product focus, technology and strong market knowledge within their target areas. Every company that has been able to quickly capitalize on these strengths will always have a tremendous competitive edge.

Based on the above benchmarks, some top performing property and casualty insurance companies are as follows:

  • Accident Fund
  • Acuity
  • Amerisure Companies
  • ANPAC
  • California State Automobile Association
  • Canal Insurance Group
  • Chubb Group
  • GEICO
  • Germania Insurance Group
  • Grange Mutual Casualty Group

When you need the services of a top property and casualty insurance firm, always make sure that they satisfy these fundamental benchmarks, and by so doing you will be guaranteed a great service. The insurance industry and their services are even more needed in the 21st century than ever because our society today is plagued with so many dangers and uncertainties, hence the increasing need for insurance.

Auto Insurance Company – Free Online Car Insurance Company

Today it is very easy to find an auto insurance company free online car insurance quote. In fact, just about every company today offers these quotes online, in order to help you to find out whether not their the right company for you. So what is the best company for you? If it was this easy to determine this, everybody would go the same company.

The truth is, the best car insurance company will vary from person to person, depending on their personal situation. For instance, some companies might offer discounts for good driving records, even good grades, etc. It all depends on you and your situation. One company might be cheaper for your neighbor and may actually be more expensive for you.

So what are some for things to look for an auto insurance company? First of all, this is an obvious one, but it still is one of the central points: the price. The price of a policy will go a long ways to determining which is the right company for you is.

Of course, price certainly isn’t the only factor. Customer service is extremely important as well.

Quite simply, the insurance company industry, for better or worse, has developed the reputation of poor customer service. Many people report nightmare experience of having to wait hours before they get to talk with a representative.

Therefore, always make sure that the customer service is good before going with a particular company. Quite simply, some companies don’t have nearly the amount of current experience the other companies do. Therefore, it is imperative to look at the experience factor when deciding the right insurance company for you.

So how do you find out this information? Again, as with just about any information you want to find out in today’s world, the Internet has an abundance of info; by simply doing a quick Google search you will find literally millions of results to help you find out the right auto insurance company for you. Hopefully is important information help you quickly and easily find the right car insurance company for you with your individual situation.