Insurance Company Complaints – Who Are the Top 10 Companies With the Least Number of Complaints?

The New York State Department of Insurance (DOI) just released the 2008 Annual Ranking of Automobile Insurance Complaints. The report has been issued to help consumers find the automobile insurer that best meets their needs. You can use this report to compare the ranking of the insurance company you are doing business with now, or check another company you may be considering.

This report analyzed data collected from 2006 and 2007. It only ranks companies doing business in the State of New York. However, as New York is a heavily populated state, with both big urban centers and big suburban areas, the report can be considered a good representation of insurance company performance nationwide.

How The Ranking Works

The insurance companies are ranked on a complaint ratio. The ratio is calculated by the number of complaints upheld against companies as a percentage of their total private passenger auto business.

Insurers with the fewest upheld complaints per million dollars of premiums are shown at the top of the list. The companies with the highest ratio of complaints are ranked at the bottom.

Other Information to Consider

The ranking of an insurance company is important, but it is only one characteristic that consumers should weigh when considering doing business with an insurance company. Others are:

o Referrals from friends, relatives, neighbors or co-workers about the experiences they had with their insurance companies
o Price of the premium versus perceived value
o Search the Internet for other ideas
o Check your state’s DOI website, which may contain valuable consumer information about companies doing business in your state.

What The Ranking Does and Does Not Contain

o Private passenger insurance is the only type evaluated.
o It only includes the complaints referred by consumers to the DOI. It does not include complaints made directly to the insurance companies.
o Complaints are “upheld” when the DOI agrees with a consumer that an insurance company made an inappropriate decision.
o Information from prior years is included in the tables so consumers can see if the company has improved or gotten worse.
o All companies with at least $10 million in premium in 2006 and 2007 are included in the ranking. Insurers with less than $10 million were included if they had 10 or more complaints against them.

Top Three Most Common Complaints

1. Monetary settlements – settlement amount is too low.
2. Policy terminations
3. Promptness of insurance payments

2007 Auto Complaint Listing (ranked lowest number at top, higher as you go down)

1. Mercury General Group
2. American Express, Amex Assurance, IDS Property Casualty
3. Eveready Insurance Co.
4. Electric Insurance Group
5. Amica Mutual
6. Preferred Mutual Insurance Co.
7. United Services Automobile Assurance Group (USAA)
8. Chubb
9. Utica Mutual
10. State F*arm
11. Central Services Group, Central Insurance Group, NY Central Mutual Fire Ins.
12. Main Street America Group, National Grange Mutual
13. Progressive
14. Liberty Mutual
15. Kingsway Insurance Group, Lincoln General Ins.
16. Response Insurance Group
17. Nationwide Insurance
18. American Modern Ins. Group, American Family Home Ins.
19. St. Paul Travelers
20. Unitrin Group, Kemper
21. Erie Insurance Group
22. Berkshire Hathaway Insurance, GEICO
23. Allstate Insurance
24. The Hartford Insurance Group
25. Hanover Insurance, Citizens Ins., Allmerica Financial Alliance
26. Metropolitan Group
27. American National Financial Group
28. Allianz Insurance Group
29. GMAC, Integon, MIC P&C, National General Ins. Co.
30. Zurich Ins.Group, Foremost, Maryland Casualty
31. Hannover RE Group, Clarendon National
32. State Wide Insurance
33. White Mountains Group, OneBeacon, Esurance, Auto One Ins.
34. Countrywide Insurance
35. Safeco Insurance Group
36. American International Group (AIG)
37. Tri-State Consumer Ins. Group
38. Interboro Mutual
39. Infinity Property & Casualty
40. Long Island Insurance

Conclusion

If your auto insurance provider is not shown on this list, it could be that they don’t sell insurance in New York. Or, it could be that their number of complaints is worse than the company in the #40 position!!

Think about this statement, my friends.

The only thing that truly matters about your auto insurance is what happens when you submit a claim. Claims are about KEEPING PROMISES. When the insurance companies don’t keep their promises, the complaints pile up!

So, why would you EVER consider doing business with any insurance company LOWER than NUMBER 10 on the list?

If you are one of the unfortunate people who experience an automobile loss of any kind, you’ll need to know how to handle your insurance claim so that you maximize your recovery. I’ll even be so bold as to say this: If you do not use the strategies for submitting a claim found in my book, you will not collect all the money you are entitled to collect. You will need to know how to take control of your insurance claim, and add hundreds or even thousands more dollars to your claim settlement. For more information, check out the website shown below in the Resource Box.

How to Compare Term Life Insurance Companies

When you are purchasing term life insurance for yourself or a family member, you are creating a contract between you and the insurance company. When you hire a contractor, wouldn’t you check out the company before you hire them? Getting to know the insurance company that you are going to trust with your family’s future is far more important. There are some basic things that you need to look at before you sign on the bottom line.

Currently in the United States, there are over 1,500 insurance companies operating that sell life insurance policies to clients. Most of these companies are simply subsidiaries of their parent companies. These subsidiary companies are commonly created because each state has different laws, and this allows the companies to be able to tailor their policies to be able to meet that state’s rules and regulations. The parent company and the subsidiaries are separate companies, but they all operate under the same corporate umbrella. Using a single centralized company would not work due to all the disparate laws and jurisdictions. A very important consideration is whether the insurance company has an entity in your local state. Otherwise, in the case of a dispute, you will not be able to bring the case before your state insurance regulatory agency.

Once you find a company that has an operation in your state, there are some important considerations that you should look at, including the following: the policy, the company, financial stability, and claims settlement.

Obviously, you want to verify the policy. Typically, this is the step where most people stop, but this is only one part of what you should check. Make sure that the policy meets your needs. Read the whole policy, including the fine print. Make sure that the policy has all of the features and services that your agent promised. After you sign the policy, it is too late.

When selecting the insurance company, never rely solely on the company name. The name that they select has a lot to do with marketing, and the name that they choose is intended to project financial strength, fairness, dependability, etc. Words that are commonly used in the name include reserve, security, assurance, and equity. Don’t trust these words without examining the company’s history and credentials. It is also a good idea to go with trusted companies that have been in the business for many years. They have been around long enough to have a trusted name in the business.

Because you are buying this policy for many years, you want to make sure that the company will be there when you need them most. It is important to take a look at the financial strength of the company. In order for the company to survive, you need to make sure that they have a strong financial foundation so they can survive down times in the market. You can check their financial ratings from several independent agencies. You want to select a company with the highest rating possible.

Also take a look at the company’s record for paying claims. You can get this information from the national claims database or from your state’s insurance regulatory agency.

These are just some of the things that you should check on before you sign up for any policy. Make sure you are comfortable with it before you purchase the policy. There are many companies that can offer you quotes on term life insurance.

What Does a Life Insurance Company Rating Mean?

Most people, comfortable with their own sense of immortality, might look to a Life Insurance Company rating as an indication of the lowest premiums for x amount of Life Insurance. A bit more important is the Company’s financial stability and its ability to pay its claims.

When you are shopping for Life Insurance and feel all proud of yourself for being responsible and taking care of the risk management portion of your long term financial planning process, it is easy to concentrate solely on the cost of premiums. After all, most people are expecting to lost their wager with the Insurance Company and are getting Insurance for the “what if” and not the “when.”

Yet, although comparative premiums play a part in the Life Insurance Company rating, financial stability is a more important consideration. If an Insurance Agent offered you a million dollar term policy for a couple of cents a year, it might seem like a very, very good deal. Yet, if the Company has folded up shop and moved to Central America when your beneficiaries come looking for their payout, it was really a wasted couple of cents.

In the world of permanent Life Insurance and the combination of Life Insurance with savings and investment, financial stability and a good track record in selecting and managing your investment are the factors that constitute a good Insurance Company Rating. The ratings and evaluations of any single Company are subject to change during the life of your policy. The need to understand ratings and to follow them closely does not end when the policy is purchased.

There are several reputable Rating services and they present their ratings online, so it is easy to obtain them. In addition, the Insurance regulatory agencies of most States can provide additional information on Company performance. The Insurance Marketplace Standards Association (IMSA) provides a Seal of Approval to Companies with ethical standards and a good performance records.

Remember, the Life Insurance Company Rating is a combination of a number of factors. These include competitive rate comparisons, but more important are the ratings that indicate long term financial stability and a good performance and investment track record. The ratings are tools that can be used to make the important choices involved in the selection of the best Company for your Insurance needs. Make sure you use them and do not be afraid to discuss them and their meaning with your Insurance Agent.